Doppa Return
When You Can Return
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You can request a return within 14 days of receiving your order.
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The tumbler must be:
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Unused (never filled with drinks).
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Undamaged and clean.
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In its original packaging with all accessories (like straws or lids if included).
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Returns are accepted if:
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You received the wrong item.
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The tumbler arrived damaged or defective.
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You are not satisfied (but only for non-customized items).
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Items That Cannot Be Returned
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Customized/personalized tumblers (with names, colors, or special designs) — unless they arrive damaged or incorrect.
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Products bought during clearance or final-sale promotions.
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Items that have been used, washed, or altered.
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Products damaged due to misuse, accidents, or improper care.
How to Start a Return
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Contact us within 14 days by email support@doppa.com. Please include your order number, reason for return, and photos (if defective/damaged).
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Our customer care team will review your request and send you return instructions.
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Pack the tumbler securely (preferably in the original packaging) and send it to the address we provide.
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Customers are responsible for the return shipping fee, unless the product is defective, damaged, or incorrect.
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Please keep your shipping receipt/tracking number until we confirm your return.
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If the return is not approved (e.g., item used, missing parts), we may send it back to you at your cost.
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Doppa is not responsible for items lost or damaged during return shipping if not sent with tracking.